Returns & Product Care
Effective October 21, 2026 · Policy version 2026-10-21
This policy applies to new purchases made after this policy is published. It does not change the terms of earlier orders.
Custom orders
Every Explosive Printz piece is individually made and assembled to order.
When returns and refunds are not available
We do not accept returns or provide refunds for:
- Change of mind or deciding you no longer want the item.
- Normal 3D-printed characteristics, including visible layer lines, assembly seams, and minor variations in finish or color that do not affect function or materially differ from the description.
- Damage caused after delivery by dropping, improper handling, misuse, or failure to follow the supplied instructions.
- Damage caused by modifications, wiring alterations, or use of an incorrect bulb type or wattage.
These exclusions apply only when the stated circumstance caused the problem. They do not exclude unrelated product defects.
Damage or functional problems
If your item arrives damaged or develops a functional issue, contact Explosiveprintz@gmail.com with your order number, a description of the problem, and photos when safe to take. Please retain the packaging and contact us before returning anything.
A reported issue does not automatically require replacement of the entire product. Depending on the problem and applicable law, the resolution may involve a replacement component, repair, replacement item, or refund.
Product care and electrical safety
Our replica designs are intended for decorative display. They are not toys or functioning weapons. Handle carefully and follow all supplied unpacking, assembly, and operating instructions.
For illuminated products, use only the bulb type and wattage specified for your lamp. If you notice damaged wiring, a loose socket, sparking, a burning smell, or other signs of an electrical problem, stop using the lamp and unplug it. Do not cut or splice wiring.
Your consumer rights
This policy does not limit rights or remedies available under applicable consumer protection laws.